What To Know
- Owning an LG dryer is a testament to your commitment to quality and innovation.
- The most straightforward method to check your warranty status is to refer to the warranty card that came with your dryer.
- If you believe your LG dryer is under warranty and experiencing a covered issue, follow these steps to file a claim.
Owning an LG dryer is a testament to your commitment to quality and innovation. However, when faced with unexpected malfunctions, determining whether your dryer is still under warranty can be a daunting task. This comprehensive guide will unravel the intricacies of LG’s warranty policies and provide you with clear answers to the question: “Is my LG dryer under warranty?”
Checking Your Warranty Status
Method 1: Locate the Warranty Card
The most straightforward method to check your warranty status is to refer to the warranty card that came with your dryer. This card typically includes the following information:
- Model number
- Serial number
- Purchase date
- Warranty expiration date
Method 2: Contact LG Customer Service
Alternatively, you can contact LG Customer Service directly at 1-800-243-0000. A representative will request your dryer’s model and serial number and verify your warranty status in real-time.
Types of LG Dryer Warranties
LG offers several types of warranties for its dryers, each with varying coverage and durations:
Basic Warranty
- 1 year for parts and labor
- Covers defects in materials and workmanship
Extended Warranty
- Purchased separately
- Extends the basic warranty by an additional 1-5 years
- May include additional coverage, such as parts replacement and labor
Premium Warranty
- Top-tier warranty option
- Covers all parts and labor for up to 10 years
- Includes additional perks, such as priority service and free repairs
Exclusions and Limitations
It’s important to note that LG’s warranties do not cover all situations. Exclusions may include:
- Damage caused by misuse or abuse
- Cosmetic defects
- Acts of God (e.g., floods, earthquakes)
Warranty Voidance
Certain actions can void your LG dryer warranty, such as:
- Unauthorized repairs
- Using non-genuine LG parts
- Installing the dryer in an unsafe or improper location
How to File a Warranty Claim
If you believe your LG dryer is under warranty and experiencing a covered issue, follow these steps to file a claim:
1. Contact LG Customer Service at 1-800-243-0000.
2. Provide the model and serial number of your dryer.
3. Describe the problem you are experiencing.
4. A representative will schedule a technician to visit your home and diagnose the issue.
5. If the issue is covered under warranty, the technician will repair or replace the defective part free of charge.
Frequently Asked Questions
Q: How long is the basic warranty for LG dryers?
A: The basic warranty for LG dryers is 1 year for parts and labor.
Q: What does the extended warranty cover?
A: The extended warranty extends the basic warranty coverage by 1-5 years and may include additional benefits like parts replacement and labor.
Q: How can I check if my LG dryer is still under warranty?
A: You can check your warranty status by referring to the warranty card or contacting LG Customer Service.
Q: What are some exclusions to LG’s dryer warranties?
A: Exclusions include damage caused by misuse, cosmetic defects, and acts of God.
Q: What actions can void my LG dryer warranty?
A: Unauthorized repairs, using non-genuine LG parts, and improper installation can void your warranty.
