What To Know
- Use the parts diagram or the search function to locate the parts you need.
- If the replacement parts don‘t resolve the issue, contact LG support or a repair center.
- How do I know if I need to replace a compressor.
Are you facing a refrigerator malfunction and wondering how to order LG refrigerator parts? This comprehensive guide will walk you through the entire process, ensuring a hassle-free experience. From identifying the right parts to placing the order, we’ve got you covered.
Identifying the Correct Parts
Before ordering, it’s crucial to identify the exact parts you need. You can do this by:
- Checking the user manual: It often includes a parts diagram and list.
- Contacting LG support: They can provide guidance over the phone or email.
- Visiting an authorized LG repair center: They can inspect your refrigerator and recommend the necessary parts.
Gathering Essential Information
To place an order, you’ll need the following information:
- Model number: Located on a label inside the refrigerator.
- Serial number: Also found on the label.
- Part numbers: Obtained from the parts diagram or LG support.
- Quantity: Indicate how many of each part you need.
Ordering Online
1. Visit the LG Parts Store:
Go to the official LG Parts Store website: https://www.lgpartsstore.com/
2. Enter Model Information:
In the search bar, enter your refrigerator’s model number.
3. Select the Correct Parts:
Use the parts diagram or the search function to locate the parts you need.
4. Add to Cart:
Once you’ve found the parts, click “Add to Cart.”
5. Review and Checkout:
Review your order and proceed to checkout. Enter your shipping information and payment details.
Ordering Over the Phone
1. Call LG Support:
Contact LG support at 1-800-243-0000.
2. Provide Model and Serial Numbers:
Give the representative your refrigerator’s model and serial numbers.
3. Describe the Malfunction:
Briefly explain the issue you’re experiencing.
4. Order the Parts:
The representative will guide you through ordering the necessary parts.
5. Confirm Order Details:
Verify the parts, quantity, and shipping address.
Shipping and Delivery
1. Shipping Options:
LG offers standard and expedited shipping options.
2. Delivery Time:
Delivery time varies depending on your location and the shipping method chosen.
3. Tracking Your Order:
You’ll receive an email with a tracking number once your order is processed.
Installation
1. DIY Installation:
For simple parts, you may be able to install them yourself. Follow the instructions provided with the parts.
2. Professional Installation:
For complex parts or if you’re not comfortable with DIY installation, contact an authorized LG repair center.
Troubleshooting
1. Incorrect Parts Ordered:
If you receive the wrong parts, contact LG support immediately.
2. Parts Not Working:
If the replacement parts don‘t resolve the issue, contact LG support or a repair center.
3. Shipping Delays:
If your order is delayed, contact LG support to inquire about the status.
Common Questions and Answers
1. Can I order parts for older LG refrigerators?
Yes, LG offers parts for most older refrigerator models.
2. How long does it take to receive my order?
Delivery time varies but typically takes 5-10 business days.
3. Do I need to provide proof of purchase when ordering parts?
No, you don’t need to provide proof of purchase.
4. What are the payment options for online orders?
LG accepts credit cards, debit cards, and PayPal.
5. Can I cancel my order after it’s been placed?
Yes, you can cancel your order before it’s shipped by contacting LG support.
6. What if I’m not satisfied with the parts I received?
LG offers a return policy for unused and unopened parts.
7. How can I find an authorized LG repair center near me?
Visit the LG website or contact LG support to locate a repair center.
8. Can I order parts for LG refrigerators purchased outside the US?
Availability of parts may vary for refrigerators purchased outside the US. Contact LG support for assistance.
9. How do I know if I need to replace a compressor?
A malfunctioning compressor can cause excessive noise, poor cooling, or failure to start.
10. What are the signs of a faulty condenser coil?
Dirty or damaged condenser coils can lead to reduced cooling efficiency, increased energy consumption, and overheating.
