Rugs USA is a renowned online retailer of rugs, offering a wide variety of styles, colors, and sizes to suit every taste and décor. With its extensive selection and competitive prices, Rugs USA has become a popular destination for shoppers looking to add a touch of elegance and comfort to their homes. However, for those living in Canada, the question of whether Rugs USA ships to Canada often arises. This comprehensive guide delves into the intricacies of Rugs USA’s shipping policies to Canada, providing clear answers and helpful information to ensure a seamless shopping experience.
Shipping Options and Costs to Canada
Rugs USA offers a range of shipping options to Canada, catering to different needs and budgets. The shipping costs vary depending on the size and weight of the rug, as well as the chosen shipping method.
- Standard Shipping: This is the most economical shipping option, with a flat rate of $19.99 for orders up to $149.99. For orders over $150, standard shipping is free. Delivery typically takes 7-10 business days.
- Expedited Shipping: For those who require their rugs sooner, expedited shipping is available at a cost of $29.99. This service promises delivery within 3-5 business days.
- White Glove Shipping: For larger or more delicate rugs, Rugs USA offers white glove shipping, which includes careful handling and delivery to the room of your choice. The cost for this service is $99.99.
Customs Fees and Duties
When importing goods from the United States to Canada, it is important to be aware of potential customs fees and duties. These charges are levied by the Canadian government and are based on the value of the goods and the country of origin. Rugs USA does not cover these fees, and they are the responsibility of the customer.
To estimate the customs fees and duties that may apply to your order, you can use the Canada Border Services Agency (CBSA) duty calculator. Simply input the value of your order and the country of origin to obtain an approximate estimate.
Packaging and Handling
Rugs USA takes great care in packaging and handling rugs to ensure they arrive at their destination in pristine condition. Rugs are typically rolled and secured with a protective layer of plastic wrap. For larger rugs, additional reinforcement is used to prevent damage during transit.
Tracking Your Order
Once your order has been shipped, you will receive an email with a tracking number. This number allows you to track the progress of your shipment and estimate the delivery date. You can track your order online through the Rugs USA website or by contacting customer service.
Delivery and Installation
Standard shipping typically delivers rugs to the front door of your home or business. If you have opted for white glove shipping, the delivery team will bring the rug into your home and place it in the room of your choice. Rugs USA does not offer installation services, but they provide detailed instructions on how to properly install your rug.
Returns and Exchanges
Rugs USA offers a generous return and exchange policy, allowing customers to return or exchange their rugs within 30 days of purchase. To initiate a return or exchange, simply contact customer service and they will provide you with a return label. Please note that return shipping costs are the responsibility of the customer.
Common Questions and Answers
1. Does Rugs USA ship to all parts of Canada?
Yes, Rugs USA ships to all provinces and territories in Canada.
2. How long does it take for my order to arrive in Canada?
Shipping times vary depending on the chosen shipping method. Standard shipping typically takes 7-10 business days, while expedited shipping takes 3-5 business days.
3. Do I have to pay customs fees and duties on my order?
Yes, customs fees and duties may apply to your order when importing goods from the United States to Canada. These fees are the responsibility of the customer and are based on the value of the goods and the country of origin.
4. What if I need to return or exchange my rug?
Rugs USA offers a 30-day return and exchange policy. To initiate a return or exchange, contact customer service for a return label. Please note that return shipping costs are the responsibility of the customer.
5. Does Rugs USA offer installation services?
No, Rugs USA does not offer installation services. However, they provide detailed instructions on how to properly install your rug.
